Kano Electricity Distribution Plc (KEDCO) has been recognized as the “Most Customer-Driven Electricity Distribution Company of the Year” at the Africa Brand Awards 2025, held in Lagos on Thursday.
The award celebrates KEDCO’s strong commitment to customer-focused innovations, improved service delivery, and stakeholder engagement across its operational areas in Kano, Katsina, and Jigawa States.
Receiving the award on behalf of the Managing Director/CEO, Dr. Abubakar Shuaibu Jimeta, the Head of Corporate Communications, Sani Bala Sani, and the Head of General Customer Relations, Hadiza El-Yakub, expressed gratitude to the organizers while reaffirming the company’s dedication to service excellence.
“This award reflects the voices of our customers and the dedication of our team. At KEDCO, we place customers at the heart of every decision. We are humbled by this recognition and motivated to keep raising the bar,” Jimeta stated.
He further emphasized that the company’s mandate extends beyond electricity supply to building trust, ensuring transparency, and providing responsive services despite operational challenges.
Over the past year, under its current investors and management team, KEDCO has rolled out key customer-focused initiatives.
These include the deployment of smart meters, integration of renewable energy solutions, digital transformation for seamless service delivery, major network upgrades, and community engagement programs — all of which have improved customer satisfaction and strengthened trust in the brand.
The Africa Brand Awards, regarded as one of the continent’s most prestigious recognition platforms, celebrates excellence in branding, innovation, and service delivery. The 2025 edition, themed “Building Iconic Brands in Africa: The Strategic Role of Business Leaders,” attracted top companies and industry stakeholders from across Africa.
In a statement, Sani Bala Sani noted that KEDCO’s victory at the awards underscores its growing reputation as a forward-looking utility provider committed to powering lives and businesses with transparency, efficiency, and empathy.
